• Clinical Supplies
• Cold Therapy
• Diagnostics
• Electrodes/Accessories
• Electrotherapy
• Evaluation & Measurement
• Exercise Products
• Heat & Cold Therapy
• Heat Therapy
• Manipulation & Chiropractic
• Massage Therapy
• Paraffin Therapy
• Support & Positioning
• Tapes & Wraps
• Therapeutic Exercise
• Traction Therapy
• Treatment Tables
• Walking Aids

Our Policies

At Glacier Medical we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, you can contact us in a number of ways: 1) by using the Email address or phone number listing on the Contact Page 2) by postal mail at Glacier Medical Customer Services, ATTN: Privacy Master, P.O. Box 980, Alamo, CA 94507.

If you have any questions regarding your store credit account(s), click here for more information.

What Information Do We Collect? We collect various types of information depending upon how you use our site.

When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date). When you become a Glacier Medical registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question.

What Are Cookies and Do We Use Them? A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At Glacier Medical, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at Glacier Medical. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At Glacier Medical, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At Glacier Medical, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our Web site. In our physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at Glacier Medical.

How Do We Use Your Information? We may use your information in a number of ways, including the following: To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often. To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site. For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them. Do We Share Your Information? We do not share any of your information with third parties.

Can I Access My Information? If you are a registered user of Glacier Medical, you can update your information in My Account.

If you have questions about your order, you may check your order status online in My Account.

If you would like to email our Customer Service Department, please click here or visit our Customer Service page and click on Privacy Options.

Questions regarding your charge account may be forwarded to our Credit Customer Service Department.

Is My Information Secure? Glacier Medical is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to Glacier Medical. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Thank you for shopping with Glacier Medical. If you have any questions or comments about this policy, please visit Customer Service and choose Privacy Options.

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